Members Area Only.
We are sorry. This is BDC Central Pro Members content only.
Existing Members Login Here
BDC Central Pro Membership includes but is not limited to the following online resources:
Online Training Video Library Consisting of 4 Modules.
Module 1 – Core Training
- fundamental phone skills (13 minutes, 59 seconds)
- outbound calls (37 minutes, 14 seconds)
- outbound calls fundamentals (advanced) (18 minutes, 28 seconds)
- e-biz lead managment (1hour, 32 minutes, 18 seconds)
- appointment management (8 minutes, 59 seconds)
- fixed ops (service) (44 minutes, 46 seconds
- BDC Tracker Demo (1hour)
Module 2 – Social Media Training 101
- 001: Introduction
- 002: FaceBook
- 003: Twitter
- 004: YouTube
- 005: Blogging
- 006: Content Creation
- 007: Facebook Tutorial
- 008: Facebook Fan Pages
- 009: LinkedIn
- 010: YouTube
- 011: Growth Strategy
- 012: Social Media ROI
- 013: Benchmark Your Markets
- 014: Sales Leads
- 015: Social Media ROI
- 016: Schedule Results
- 017: Growth Strategy
- 018: Twitter
- 019: FaceBook
- 020: LinkedIn
- 021: YouTube
- 022: Overview
- 023: Strategy
- 024: Target ROI
- 025: Content Creation
- 026: Facebook Fan Pages
- 027: LinkedIn
- 028: LinkedIn Groups
- 029: YouTube Content
- 030: Content Comments
- 031: Long Tail Strategy
- 032: Step by Step Tutorials
- 033: Facebook Tutorial
- 034: FB Fan Pages Tutorial
- 035: LinkedIn Tutorial
- 036: LinkedIn Groups Tutorial
- 037: Twitter Tutorial
- 038: Youtube Tutorial
Module 3 – Service Training
- 001: Introduction
- 002: Reception Process
- 003: Training Reception
- 004: The Perfect Service BDC
- 005: Call Handling
- 006: Incoming Calls
- 007: Manage what you measure
- 008: Service Play Book
- 009: Inbound Call
- 010: Name and Number
- 012: Address the Problem
- 013: Review History
- 014: Recalls
- 015: Transportation
- 016: Appointment Options
- 017: Schedule Appointments
- 018: Confirmation
- 019: Outbound Call
- 020: Be Prepared
- 021: Verify
- 022: Introduction
- 023: Reason for Call
- 024: Appointment Options
- 025: Sell in Writing
- 026: Up Sell
- 027: Campaign Management
- 028: CSI Calls
- 029: Great Messages
- 030: Confirm with Text
- 031: Advisor Please
- 032: Outbound Call Objections
Module 4 – Management Training
- 001: Accountability Phone Ups
- 002: Enough Volume
- 003: Who is taking the calls?
- 004: Appointments
- 005: How to improve BDC
- 006: Regular visits are key
- 007: Include BDC in meetings
- 008: Weekly BDC meeting
- 009: Management Summary
- 010: How to staff your BDC
- 011: Review Staffing
- 012: Service Confirmations
- 013: Management Call Selection
- 014: Call Selection
- 015: What are we saying?
- 016: Call Priorities
- 017: Start with a plan
- 018: Floor Up Control
- 019: Benefits of Floor Up Control
- 020: Floor Accountability
You can see that this training will ABSOLUTELY change your business, increase customer retention, leads, and profits.
If that is not enough to get you interested in this membership, we are going to give you access to our BDC doctor online tool.
Our BDC Doctor Tool will give you the answer when you choose from our most
common problems BDC departments have. Simply click on the navigation menu
on the left, and you will have a series of solutions popup in the main window.
Here is a screenshot of the BDC Doctor
We can help! Call us at 1 877 452 2753 and we will be happy to put together a BDC heath check and give you a “Test Drive” of BDC central before you buy.
Interested? Call Barrett at 1 877 452 2753 anytime. We are looking forward to showing you the future of the Automotive business now!
