Many organizations have tried to build their BDC or Customer Care Department with no expert advice or direction. Half of our business is going into existing BDC's to provide you with a BDC Health Check and then give you the direction needed to become profitable.More Info
WHY DO BDC'S UNDERPERFORM?
The difference between a Good BDC and a Great BDC is the acceptance of the end result.
Too many dealers accept whatever happens in the BDC. We have succeeded by creating achievable goals and did whatever it took to achieve it. Some common characteristics to look for:
We make an impact that's results driven and long lasting
MEETING CUSTOMER'S EXPECTATIONS IN TODAY'S MARKET
Proactive Dealer Solutions provides tools to establish a BDC culture that will create an unsurpassed customer experience.
Strengthen both your sales and service departments:
YOUR BDC IS THE ENGINE TO DRIVE SUCCESS
With so many products and tools available today, the BDC should be the catalyst to utilize the different technology available to you. We have proven processes for:
Your Business Development Initiative should be the catalyst to drive utilization of these great tools.
HOW TO GET THE MOST OUT OF YOUR BDC?
Reactive vs. Proactive
Do we manage the customer, or does the customer manage us? When the customer decides to pull into the Service drive or walk onto the lot did they make that decision or did we manage them to our location.
We support your organization every step of the way making certain your BDC truly is a maximized profit center
Ready to take thenext step?
Give us a call today at1.800.265.1855
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16409A Northcross Drive Huntersville, NC 28078