Understanding the key to BDC success is a combination of people, process and execution; Proactive Dealer Solutions offers dealers a turnkey solution, which ensures success.

We provide:

• HR Services – We help you find the right candidates to staff the department.  We find Rep’s who not only have the intellect to perform the necessary functions but also the internal drive to do it day in and day out.
• Pay Plans /Job Descriptions – Having the right pay plans in place will ensure the department isn’t over expensed guaranteeing the BDC is a profit center.
• Onsite Training - Our do as I do, hands on approach is the secret ingredient.  Our Performance Coaches not only provide the necessary tools and techniques but also demonstrate with live customers the power and impact of our approach.  Seeing is believing and the key to buy in from your personnel.
• BDC Tracker - Our stand-alone proprietary web-based software provides real time monitoring and assessment of the BDC ensuring management has actionable feedback and accountability.
• Online Training Videos - Over 30 hours of relevant and pertinent training is available 24/7.
• Mystery Shops – We monitor and evaluate inbound sales and service calls and mystery shop your website ensuring consistent compliance to proper techniques are utilized consistently.
• Performance Mentoring – Once mystery shops are performed mentoring sessions are held with underperforming Reps.
• End of Month Reports – Bringing it all together with a comprehensive month end report outlining areas of opportunity and a 30 day game plan to ensure we’re always improving.

Sales BDC

If there’s one thing your dealership needs every day it’s traffic.  We’ll train your operatives how create traffic daily through effective communication and lead management.  When we’re done your Reps will be able to handle every lead source:

• Phone Ups
• Internet Leads
• Unsold Traffic
• Owner Retention
• Database Mining
• Referral and Lead Gen

Service BDC

Whether it’s the sales floor or the service drive traffic is the key.  More opportunities lead to a drastic increase in RO count and dollars per RO.  Your Service Reps will master:

• Inbound Calls
• Delinquents
• Declined RO’s
• SOP
• Campaigns
• Seasonal Promotions
• New Car Clinics

Boot Camp is a must for all managers and BDC Reps if an organization is serious about ensuring long-term success and profitability.

Learn how to execute routinely and capitalize on your investment!

Each attendee will be fully evaluated throughout their time at this school all while learning how to drive a successful BDC.  Each attendee will be shown the power and results they can create through:  High Call Volume, High Contact Ratio, High Appointment Ratio and High Show Ratio.

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