what is boot camp?

BDC Boot Camp is the only Train-the-Trainer school that enables the attendee to actually produce results while learning. This class is designed to help the organization create the vision and culture needed for a Business Development practice to be profitable.

More Info

Not hitting your numbers? Come join Boot Camp for real BDC experience and let the numbers speak for themselves!

It is an intense 5 day interactive workshop for all levels of dealership staff. The first 3 days of BDC Bootcamp revolves around intense technique training coupled with live phone time where your attendees schedule appointments and sell cars while away from the dealership. They learn what to say, how to say it, and why to say it.

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THE PDS DIFFERENCE

Key Features and DIRECT benefits of Bootcamp

Phone skills coaching, including scripting and handling customer objections
Managing Transfer Opportunities to minimize lost customers
Live phone time begins on the very first day

number of appointments booked for boot camps

August 2018 - Sales

1,756

Call Attempts

653

Customer Contacts

155

Appointments Set

July 2018 - Service

1,851

Call Attempts

592

Customer Contacts

234

Appointments Set

WHAT YOU LEAVE WITH

When you spend the week in our BDC learning the behaviors and culture that will allow your BDC to succeed, you learn the theory behind new techniques and processes to use when interacting with every customer, every time, as well as take part in role play sessions for both inbound and outbound calls

Attendees will also participate in LIVE Phone Time sessions every day. The purpose of the phone sessions are to demonstrate that our techniques and processes work in the real world. Our Performance Coaches make LIVE calls and will help you overcome your personal obstacles and customer objections.

Being a part of an active BDC is the first step to help you build a road map to success for your BDC.

BE THE DIFFERENCE!

Who should attend

Reps who are not speakingwith 40 customers per day

Reps who are not setting8-10 appointments per day

Reps who have neverreceived any formal training

Reps who are not making100+ calls per day

Dealerships that have alow show ratio fromscheduled appointments

Dealerships that have noreal departmental processin place

Dealerships whoseappointments that showare not selling

Dealerships that havelow Internet Sales

Sales
Service

BDC Representatives/Sales Representative3 days (MON - wed)

Intense technique training on mastering phone skills, effective follow up and objection handling. Focused training on how to set solid appointments that Show & Buy. Daily Role Play activities with onsite coaches and live phone time with your respective customers.

BDC Managers/Sales Managers4.5 days (mon - FRi)

Intense technique training on mastering phone skills, effective follow up and objection handling. Focused training on how to set solid appointments that Show & Buy. Master management strategies for effective lead management, process execution and building campaign calls. Learn training techniques to actively manage daily activities to ensure increased BDC productivity and dealership success.

Executive Management1.5 days (thurs - fri)

Identify and create strategies for managing the daily disciplines that are needed to succeed. Gain understanding of optimal staffing levels needed for a successful BDC. Develop key processes to ensure consistent execution and accountability to take your department to the next level. Identify your “Low Hanging Fruit” and your biggest Road Blocks to create a successful BDC Business Plan to immediately begin taking action over 30-90 Days.

Sales

3 days

4.5 days

1.5 days

Phone Skills: Fundamentals & Best Practices

Setting Solid Appointments: Coaching & Techniques

Live Phone Time

BDC Structure & Staffing

Total Opportunity Management

Proactive Campaigns

Managed Accountability

Create 30-60-90 Day Action Plans

BDC Representatives3 days (MON - wed)

Intense technique training on mastering phone skills, effective follow up and objection handling. Focused training on handling Inbound and Outbound Calls to ensure scheduling of solid appointments that Show. Daily Role Play activities with onsite coaches and live phone time with your respective customers.

BDC Managers/Service Managers/
Service Advisors 4.5 days (mon - FRi)

Intense technique training on mastering phone skills, effective follow up and objection handling. Focused training on handling Inbound and Outbound Calls to ensure scheduling of solid appointments that Show. Learn proven success strategies and processes for effective BDC implementation and daily management.

Executive Management1.5 days (thurs - fri)

Identify and create strategies for managing the daily disciplines that are needed to drive success. Gain understanding of optimal staffing levels needed for a successful BDC. Develop key processes to ensure consistent execution and accountability to take your Service department to the next level. Identify your “Low Hanging Fruit” and your biggest Road Blocks to create a successful BDC Business Plan to immediately begin taking action over 30-90 Days.

Service

3 days

4.5 days

1.5 days

Phone Skills: Fundamentals & Best Practices

Setting Solid Appointments: Coaching & Techniques

Objection Handling Techniques

Live Phone Time

BDC Structure & Staffing

Service Call Process

Proactive Campaigns

Managed Accountability

Create 30-60-90 Day Action Plans

Ready to take thenext step?

Give us a call today at1.800.265.1855

Upcoming Events

REGISTER NOW

Sales BDC Boot Camp

October 8-12

Huntersville, NC

Sales BDC Boot Camp is a 4.5 day interactive workshop for dealership teams. This workshop provides in depth training on call theory, techniques and lead management process, coupled with live phone calls to dealership customers where attendees will schedule appointments for their dealership. This workshop will also focus on management engagement, proven strategies to increase traffic and daily performance management.

REGISTER NOW

Sales BDC Boot Camp

October 15 - 19

Thorold, ON Canada

Canadian Sales BDC Boot Camp is a 4.5 day interactive workshop for dealership teams. This workshop provides in depth training on call theory, techniques and lead management process, coupled with live phone calls to dealership customers where attendees will schedule appointments for their dealership. This workshop will also focus on management engagement, proven strategies to increase traffic and daily performance management.

What Attendees say

Dan Robertson, Operations Manager
Smail Auto Group

I wanted to let you know that last week’s training was a big hit! With Lawson’s experience in the industry and his perfected presentation skills, it could not have gone better. It built off of the success of the service side of the CCC, as well as the training received by our people in Huntersville.

Doreen Fung
BDM Open Road Auto Group

All the Performance Coaches were very helpful with providing ideas on overcoming objections and stalls, and on customizing the script to make it work for You… In a learning environment, it is important to be prepared to make calls.

Steve Coad, Customer Relations Manager
Thompson Buick GMC Cadillac

It was great to attend your Boot Camp last week, I’ll freely admit that I’m one of those who enjoyed it. You and your staff did a great job of making the week move fast, keeping the information relevant and making the experience not only educational but entertaining as well.

Boot Camp Agenda

Sales
Service

First 3 Days

Intense Technique Training

You will learn what to say, how to say it and most important, what the client hears. This technique training is coupled with LIVE phone time… making live calls to your respective client base from our facility to schedule appointments.

Management Days

Train the Trainer

Managers of all levels will learn how a successful BDC should be implemented and managed on a daily basis. You will learn to execute on daily disciplines, process execution, and master proven strategies to take your department to the next level.

Time

Areas to be Covered

9:00 - 9:15

Welcome Attendees
Boot Camp & Week Overview

9:15 - 10:00

Attendee Introduction & Discussion on Individual Goals for the Week

10:00 - 10:15

Introduction to the Success Journal

10:15 - 10:30

Break

10:30 - 12:30

What is a BDC
Functions of a BDC
5 Steps to Success
Understanding Your Physiology
What Contributes to Poor Phone Skills
Phone Skills: Best Practice

12:30 - 1:15

Lunch

1:15 - 1:45

BDR Daily Goals & Expectations
Minimum Performance Standards
Priority of Calls
Effective Messaging

1:45 - 3:00

8 Basic Steps to Outbound Calls
Unsold Traffic: 5 Keys to Success
Setting Solid Appointments

3:00 - 3:15

Break

3:15 - 3:45

BDC Tracker Introduction & Overview

3:45 - 4:15

Role Play Outbound-Unsold Traffic Calls

4:15 - 5:30

LIVE Phone Time

5:30 - 5:45

Recap Day - End of Day

Time

Areas to be Covered

9:00 - 9:30

Attendee Q&A
Review Success Journal

9:30 - 10:30

Review Outbound Calls
Review UST: 5 Keys to Success
Review Setting Solid Appointments

10:30 - 10:45

Break

10:45 - 11:15

Role Play Outbound-Unsold Traffic Calls

11:15 - 12:30

LIVE Phone Time

12:30 - 1:15

Lunch

1:15 - 2:00

Objection Handling

2:00 - 3:30

LIVE Phone Time

3:30 - 3:45

Break

3:45 - 5:15

Internet: Key Indicators to Success
Phone First Philosophy
Response Time – Quality of Response
5 Steps To Constructing an Effective Email
Review Phone First Script
Initial Response Email

5:15 - 5:30

Recap Day – End of Day

Time

Areas to be Covered

9:00 - 9:30

Attendee Q&A
Review Success Journal

9:30 - 10:30

Internet: Key Indicators to Success
Phone First Philosophy
Response Time – Quality of Response
5 Steps To Constructing an Effective Email
Review Phone First Script
Initial Response Email

10:30 - 10:45

Break

10:45 - 11:15

Campaign Calls

11:15 - 11:30

Role Play Outbound-Unsold Traffic & Internet Calls

11:30 - 12:30

LIVE Phone Time

12:30 - 1:15

Lunch

1:15 - 2:45

Phone Up Do’s & Don’ts
Performance Expectations
5 Steps to Maximizing Phone Ups

2:45 - 3:00

Break

3:00 - 4:15

LIVE Phone Time

4:15 - 4:30

Attendee Final Q&A

4:30 - 5:15

Boot Camp Final Exam

5:15 - 5:30

Boot Camp Graduation and Certificate Handout

Time

Areas to be Covered

9:00 - 10:00

Welcome Executive Attendees
Discuss Boot Camp Success Stories and Results
Attendee Introduction and Discussion on Individual Goals of the Day

10:00 - 10:15

Break

10:15 - 11:00

Understanding A Business Development Initiative

11:00 - 11:45

BDC Structure and Staffing

11:45 - 12:30

Total Opportunity Management

12:30 - 1:15

Lunch

1:15 - 1:45

Proactive Campaigns

1:45 - 2:45

Managed Accountability

2:45 - 3:00

Break

3:00 - 4:00

BDC Tracker

4:00 - 4:45

Action Plan

4:45 - 5:00

Recap Day/Week-End of Workshop

First 3 Days

Intense Technique Training

Management Days

Train the Trainer

Time

Areas to be Covered

9:00 - 9:15

Introduction

9:15 - 9:30

Log into DMS

9:30 - 9:45

Why You Need a Service
BDC BDR Role
Key Skills Needed for an Effective BDR
Expectations of BDR’s

9:45 - 10:20

Review 18 Most Common Services Scheduled

10:20 - 10:35

Break

10:35 - 12:00

Service Retention and Why it is Important to You
Outbound Calls

12:00 - 12:45

Lunch

12:45 - 1:00

Leaving Effective Messages
Prioritization of Calls

1:00 - 2:30

Outbound Calls — Review Most Common Objections
Price
Just Serviced Vehicle
Not Sure what Vehicle Needs
Bad Service Experience
Don’t Know My Schedule
Have My Own Mechanic
Perform Maintenance Myself

2:30 - 2:45

BDC Tracker

2:45 - 3:00

Break

3:00 - 4:15

Making Outbound Calls — PHONE TIME

4:15 - 4:40

Review

4:40 - 5:00

Recap - End of Day

Time

Areas to be Covered

9:00 - 9:30

Review from Day One
BDC Tracker Review

9:30 - 10:00

Outbound Calls
Basic Structure
Call Handling

10:00 - 10:15

Break

10:15 - 10:30

Outbound Calls Review

10:30 - 12:00

Making Outbound Calls — PHONE TIME

12:00 - 12:45

Lunch

12:45 - 2:00

Inbound Calls
Basic Structure
Handling Objections
Price Objection Flow Chart

2:00 - 2:30

Break

2:30 - 4:15

Making Outbound Calls — PHONE TIME

4:15 - 4:40

Review

4:40 - 5:00

Recap - End of Day

Time

Areas to be Covered

9:00 - 9:30

Review from Day Two

9:30 - 10:00

Handling Objections
Inbound
Outbound

10:00 - 11:00

Looking at Your Store

11:00 - 12:00

Making Outbound Calls — PHONE TIME

12:00 - 1:00

Lunch

1:00 - 3:00

Making Outbound Calls — PHONE TIME

3:00 - 3:45

Review of Week

3:45 - 4:30

What Did You Learn?

4:40 - 5:00

Recap - End of Day

Time

Areas to be Covered

9:00 - 10:00

Welcome Executive Attendees
Discuss Boot Camp Success Stories and Results
Attendee Introduction and Discussion on Individual Goals of the Day

10:00 - 10:15

Break

10:15 - 11:00

Understanding A Business Development Initiative

11:00 - 11:45

BDC Structure and Staffing

11:45 - 12:30

Service Call Process

12:30 - 1:15

Lunch

1:15 - 1:45

Proactive Campaigns

1:45 - 2:45

Managed Accountability

2:45 - 3:00

Break

3:00 - 4:00

BDC Tracker

4:40 - 4:45

Case Studies

4:45 - 5:00

Recap Day/Week-End of Workshop

16409A Northcross Drive Huntersville, NC 28078