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what is boot camp?

BDC Boot Camp is the only Train-the-Trainer school that enables the attendee to actually produce results while learning. This class is designed to help the organization create the vision and culture needed for a Business Development practice to be profitable.

More Info

Not hitting your numbers? Come join Boot Camp for real BDC experience and let the numbers speak for themselves!

It is an intense 5 day interactive workshop for all levels of dealership staff. The first 3 days of BDC Bootcamp revolves around intense technique training coupled with live phone time where your attendees schedule appointments and sell cars while away from the dealership. They learn what to say, how to say it, and why to say it.

Want to know more about Boot Camp?View OuR VIDEO FOR MORE INFORmATION

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THE PDS DIFFERENCE

Key Features and DIRECT benefits of Bootcamp

  • Phone skills coaching, including scripting and handling customer objections
  • Managing Transfer Opportunities to minimize lost customers
  • Live phone time begins on the very first day

number of appointments booked for boot camps

January 2016
2,544
Call Attempts
868
Customer Contacts
257
Appointments Set
March 2016
3,526
Call Attempts
1,132
Customer Contacts
372
Appointments Set

WHAT YOU LEAVE WITH

When you spend the week in our BDC learning the behaviors and culture that will allow your BDC to succeed, you learn the theory behind new techniques and processes to use when interacting with every customer, every time, as well as take part in role play sessions for both inbound and outbound calls

Attendees will also participate in LIVE Phone Time sessions every day. The purpose of the phone sessions are to demonstrate that our techniques and processes work in the real world. Our Performance Coaches make LIVE calls and will help you overcome your personal obstacles and customer objections.

Being a part of an active BDC is the first step to help you build a road map to success for your BDC.

BE THE DIFFERENCE!

Who should attend

Reps who are not speakingwith 40 customers per day

Reps who are not setting8-10 appointments per day

Reps who have neverreceived any formal training

Reps who are not making100+ calls per day

Dealerships that have alow show ratio fromscheduled appointments

Dealerships that have noreal departmental processin place

Dealerships whoseappointments that showare not selling

Dealerships that havelow Internet Sales

BDC Representatives/Sales Representative3 days (MON - wed)

Intense technique training on mastering phone skills, effective follow up and objection handling. Focused training on how to set solid appointments that Show & Buy. Daily Role Play activities with onsite coaches and live phone time with your respective customers.

BDC Managers/Sales Managers4.5 days (mon - FRi)

Intense technique training on mastering phone skills, effective follow up and objection handling. Focused training on how to set solid appointments that Show & Buy. Master management strategies for effective lead management, process execution and building campaign calls. Learn training techniques to actively manage daily activities to ensure increased BDC productivity and dealership success.

Executive Management1.5 days (thurs - fri)

Identify and create strategies for managing the daily disciplines that are needed to succeed. Gain understanding of optimal staffing levels needed for a successful BDC. Develop key processes to ensure consistent execution and accountability to take your department to the next level. Identify your “Low Hanging Fruit” and your biggest Road Blocks to create a successful BDC Business Plan to immediately begin taking action over 30-90 Days.

Sales
3 days
4.5 days
1.5 days
Phone Skills: Fundamentals & Best Practices
X
X
Setting Solid Appointments: Coaching & Techniques
X
X
Live Phone Time
X
X
BDC Structure & Staffing
X
X
Total Opportunity Management
X
X
Proactive Campaigns
X
X
Managed Accountability
X
X
Create 30-60-90 Day Action Plans
X
X

BDC Representatives3 days (MON - wed)

Intense technique training on mastering phone skills, effective follow up and objection handling. Focused training on handling Inbound and Outbound Calls to ensure scheduling of solid appointments that Show. Daily Role Play activities with onsite coaches and live phone time with your respective customers.

BDC Managers/Service Managers/
Service Advisors 4.5 days (mon - FRi)

Intense technique training on mastering phone skills, effective follow up and objection handling. Focused training on handling Inbound and Outbound Calls to ensure scheduling of solid appointments that Show. Learn proven success strategies and processes for effective BDC implementation and daily management.

Executive Management1.5 days (thurs - fri)

Identify and create strategies for managing the daily disciplines that are needed to drive success. Gain understanding of optimal staffing levels needed for a successful BDC. Develop key processes to ensure consistent execution and accountability to take your Service department to the next level. Identify your “Low Hanging Fruit” and your biggest Road Blocks to create a successful BDC Business Plan to immediately begin taking action over 30-90 Days.

Service
3 days
4.5 days
1.5 days
Phone Skills: Fundamentals & Best Practices
X
X
Setting Solid Appointments: Coaching & Techniques
X
X
Objection Handling Techniques
X
X
Live Phone Time
X
X
BDC Structure & Staffing
X
X
Service Call Process
X
X
Proactive Campaigns
X
X
Managed Accountability
X
X
Create 30-60-90 Day Action Plans
X
X

Ready to take thenext step?

Give us a call today at1.800.265.1855

Upcoming Events

What Attendees say

Boot Camp Agenda

First 3 Days

Intense Technique Training

You will learn what to say, how to say it and most important, what the client hears. This technique training is coupled with LIVE phone time… making live calls to your respective client base from our facility to schedule appointments.

Management Days

Train the Trainer

Managers of all levels will learn how a successful BDC should be implemented and managed on a daily basis. You will learn to execute on daily disciplines, process execution, and master proven strategies to take your department to the next level.

Time
Areas to be Covered
9:00 - 9:15
  • Welcome Attendees
  • Boot Camp & Week Overview
9:15 - 10:00
  • Attendee Introduction & Discussion on Individual Goals for the Week
10:00 - 10:15
  • Introduction to the Success Journal
10:15 - 10:30
  • Break
10:30 - 12:30
  • What is a BDC
  • Functions of a BDC
  • 5 Steps to Success
  • Understanding Your Physiology
  • What Contributes to Poor Phone Skills
  • Phone Skills: Best Practice
12:30 - 1:15
  • Lunch
1:15 - 1:45
  • BDR Daily Goals & Expectations
  • Minimum Performance Standards
  • Priority of Calls
  • Effective Messaging
1:45 - 3:00
  • 8 Basic Steps to Outbound Calls
  • Unsold Traffic: 5 Keys to Success
  • Setting Solid Appointments
3:00 - 3:15
  • Break
3:15 - 3:45
  • BDC Tracker Introduction & Overview
3:45 - 4:15
  • Role Play Outbound-Unsold Traffic Calls
4:15 - 5:30
  • LIVE Phone Time
5:30 - 5:45
  • Recap Day - End of Day
Time
Areas to be Covered
9:00 - 9:30
  • Attendee Q&A
  • Review Success Journal
9:30 - 10:30
  • Review Outbound Calls
  • Review UST: 5 Keys to Success
  • Review Setting Solid Appointments
10:30 - 10:45
  • Break
10:45 - 11:15
  • Role Play Outbound-Unsold Traffic Calls
11:15 - 12:30
  • LIVE Phone Time
12:30 - 1:15
  • Lunch
1:15 - 2:00
  • Objection Handling
2:00 - 3:30
  • LIVE Phone Time
3:30 - 3:45
  • Break
3:45 - 5:15
  • Internet: Key Indicators to Success
  • Phone First Philosophy
  • Response Time – Quality of Response
  • 5 Steps To Constructing an Effective Email
  • Review Phone First Script
  • Initial Response Email
5:15 - 5:30
  • Recap Day – End of Day
Time
Areas to be Covered
9:00 - 9:30
  • Attendee Q&A
  • Review Success Journal
9:30 - 10:30
  • Internet: Key Indicators to Success
  • Phone First Philosophy
  • Response Time – Quality of Response
  • 5 Steps To Constructing an Effective Email
  • Review Phone First Script
  • Initial Response Email
10:30 - 10:45
  • Break
10:45 - 11:15
  • Campaign Calls
11:15 - 11:30
  • Role Play Outbound-Unsold Traffic & Internet Calls
11:30 - 12:30
  • LIVE Phone Time
12:30 - 1:15
  • Lunch
1:15 - 2:45
  • Phone Up Do’s & Don’ts
  • Performance Expectations
  • 5 Steps to Maximizing Phone Ups
2:45 - 3:00
  • Break
3:00 - 4:15
  • LIVE Phone Time
4:15 - 4:30
  • Attendee Final Q&A
4:30 - 5:15
  • Boot Camp Final Exam
5:15 - 5:30
  • Boot Camp Graduation and Certificate Handout
Time
Areas to be Covered
9:00 - 10:00
  • Welcome Executive Attendees
  • Discuss Boot Camp Success Stories and Results
  • Attendee Introduction and Discussion on Individual Goals of the Day
10:00 - 10:15
  • Break
10:15 - 11:00
  • Understanding A Business Development Initiative
11:00 - 11:45
  • BDC Structure and Staffing
11:45 - 12:30
  • Total Opportunity Management
12:30 - 1:15
  • Lunch
1:15 - 1:45
  • Proactive Campaigns
1:45 - 2:45
  • Managed Accountability
2:45 - 3:00
  • Break
3:00 - 4:00
  • BDC Tracker
4:00 - 4:45
  • Action Plan
4:45 - 5:00
  • Recap Day/Week-End of Workshop

First 3 Days

Intense Technique Training

You will learn what to say, how to say it and most important, what the client hears. This technique training is coupled with LIVE phone time… making live calls to your respective client base from our facility to schedule appointments.

Management Days

Train the Trainer

Managers of all levels will learn how a successful BDC should be implemented and managed on a daily basis. You will learn to execute on daily disciplines, process execution, and master proven strategies to take your department to the next level.

Time
Areas to be Covered
9:00 - 9:15
  • Introduction
9:15 - 9:30
  • Log into DMS
9:30 - 9:45
  • Why You Need a Service
  • BDC BDR Role
  • Key Skills Needed for an Effective BDR
  • Expectations of BDR’s
9:45 - 10:20
  • Review 18 Most Common Services Scheduled
10:20 - 10:35
  • Break
10:35 - 12:00
  • Service Retention and Why it is Important to You
  • Outbound Calls
12:00 - 12:45
  • Lunch
12:45 - 1:00
  • Leaving Effective Messages
  • Prioritization of Calls
1:00 - 2:30
  • Outbound Calls — Review Most Common Objections
  • Price
  • Just Serviced Vehicle
  • Not Sure what Vehicle Needs
  • Bad Service Experience
  • Don’t Know My Schedule
  • Have My Own Mechanic
  • Perform Maintenance Myself
2:30 - 2:45
  • BDC Tracker
2:45 - 3:00
  • Break
3:00 - 4:15
  • Making Outbound Calls — PHONE TIME
4:15 - 4:40
  • Review
4:40 - 5:00
  • Recap - End of Day
Time
Areas to be Covered
9:00 - 9:30
  • Review from Day One
  • BDC Tracker Review
9:30 - 10:00
  • Outbound Calls
  • Basic Structure
  • Call Handling
10:00 - 10:15
  • Break
10:15 - 10:30
  • Outbound Calls Review
10:30 - 12:00
  • Making Outbound Calls — PHONE TIME
12:00 - 12:45
  • Lunch
12:45 - 2:00
  • Inbound Calls
  • Basic Structure
  • Handling Objections
  • Price Objection Flow Chart
2:00 - 2:30
  • Break
2:30 - 4:15
  • Making Outbound Calls — PHONE TIME
4:15 - 4:40
  • Review
4:40 - 5:00
  • Recap - End of Day
Time
Areas to be Covered
9:00 - 9:30
  • Review from Day Two
9:30 - 10:00
  • Handling Objections
  • Inbound
  • Outbound
10:00 - 11:00
  • Looking at Your Store
11:00 - 12:00
  • Making Outbound Calls — PHONE TIME
12:00 - 1:00
  • Lunch
1:00 - 3:00
  • Making Outbound Calls — PHONE TIME
3:00 - 3:45
  • Review of Week
3:45 - 4:30
  • What Did You Learn?
4:40 - 5:00
  • Recap - End of Day
Time
Areas to be Covered
9:00 - 10:00
  • Welcome Executive Attendees
  • Discuss Boot Camp Success Stories and Results
  • Attendee Introduction and Discussion on Individual Goals of the Day
10:00 - 10:15
  • Break
10:15 - 11:00
  • Understanding A Business Development Initiative
11:00 - 11:45
  • BDC Structure and Staffing
11:45 - 12:30
  • Service Call Process
12:30 - 1:15
  • Lunch
1:15 - 1:45
  • Proactive Campaigns
1:45 - 2:45
  • Managed Accountability
2:45 - 3:00
  • Break
3:00 - 4:00
  • BDC Tracker
4:40 - 4:45
  • Case Studies
4:45 - 5:00
  • Recap Day/Week-End of Workshop

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