1-DAY: DEVELOPING A BDC PROFIT CENTER
This is an A-Z on how to implement a BDC for managers. We will discuss Process, Staffing, Education, Compensation, Expectation Levels and the key characteristics for performance on a day to day basis.
To sign up for our BDC Workshop,click here. Contact us for more information about our BDC Workshop,click here.
Introduction
- Is your BDC a profit center?
- Current Expectation Levels
- Proactive or Reactive
- What is a Specialist?
Education
- Basic Fundamentals
- Establishing and Maintaining Technique Levels
- Keys to Maximizing Phone-Ups
- Effective Unsold Traffic Follow-Up
- Creating an Internet Sales Process
- Service Follow-Up
Process Management
- Fifteen Minute Window for Phone-Ups
- Importance of "Spotter"
- Utilizing Your CRM
- Distributing Leads for Optimum Performance
Performance Management
- Phone Certification
- Specialization
- Implementing Minimum Standards
- Importance of Daily Team Meetings
- Consequences for Non Performance
- Proactive as well as Reactive Room
- Effective Staffing of the Room
- Performance Compensation Plans
Summary
- Where the Additional 20-25% Sales Come From
- 10 Key Points for Optimum Performance
To sign up for our BDC Workshop,click here. Contact us for more information about our BDC Workshop,click here.
Contact PDS
Want to get started on making these projections a reality? Contact PDS & Associates, Inc. today to find out how to get the ball rolling.
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