Phone Sales Success
Proactive Dealer Solutions offers the most comprehensive, results driven “Phone Sales Success” training available in the industry today.
FACT: The telephone is the most under utilized sales tool in most dealerships!
The telephone is one of the preferred tools used in shopping for new and used vehicles (2nd only to the Internet). Thousands of sales opportunities are gained or lost each day based on how incoming phone calls are handled. But the reality is that the road to the sale often begins with the telephone. Developing the skills for calling unsold showroom traffic is equally important. Attendees will learn the techniques for following-up on unsold opportunities and getting them back in the store.
- Create a receptive customer.
- Get a commitment on a vehicle.
- Isolate or force the objection.
- Re-motivate and re-appoint the customer.
NADA reports that the average dealership receives 2.5 phone ups for every new and used car that is sold on the lot.
How many buyers shopped your store over the phone last month? Are you certain that every opportunity has been maximized?
Interesting Phone Up Statistics
- More than 95% of the time, Sales Consultants never made any attempt to identify themselves and have the customer write down whom they should be asking for at the dealership when they arrive.
- More than 80% of the time, Sales Consultants never made any attempt to set a definite appointment.
- More than 75% of the time Sales Consultants did little if any qualifying at all! (The Sales Consultants seldom asked questions.)
- More than 85% of the time, Sales Consultants get the name and number of the caller!
This 2-Day Phone Sales Success workshop will cover every aspect of the phone sales process. This will ensure that both new hires and veterans alike have a complete understanding how to use the most effective techniques for converting the prospect from the phone up to the showroom
To sign up for the 2-Day Phone Sales Success workshop, click here. For more information on the 2-Day Phone Sales Success workshop, click here.
Phone Sales Success Workshop
Module 1:
Mastering Incoming Calls
- How to effectively take control
- How to set solid appointments that show and buy
- How to handle tough calls (Best Price, etc.)
- Overcoming the most common objections
Module 2:
Handling Unsold Showroom Traffic
- How to identify current vehicle wants and needs
- How to effectively force and isolate the true objection and sell the advantage of buying now
- How to tell the difference between an objection and a stall
- How to re-motivate and re-appoint the customer
Module 3:
Self Generated Business
- How to create additional sales from your recently sold customers
- Creating an effective game-plan to ensure 100% satisfied customers
- Understanding why this line of business is so important
Module 4:
Self Generated Business
- How to effectively ask for and get referrals
- How to effectively prospect and create sales from your existing customer base
- How to create and maintain long-term customer relationships
Module 5:
Putting It All Together
- Apply the core skills that you have learned throughout the workshop, re-enforce your skills with Call-guides and Scripts through role playing. Prepare your Action Plan for follow-up.
To sign up for the 2-Day Phone Sales Success workshop, click here. For more information on the 2-Day Phone Sales Success workshop, click here.
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