1-DAY: HOW TO INCREASE YOUR SERVICE BUSINESS VIA PROACTIVE MARKETING`
Increase your revenue from your fixed operations by improving your technique and staff responsibilities from reactive to proactive. Maximize the effectiveness of your current service organization and achieve dramatic increases in hours and sales.
To sign up for the 1-Day Service Workshop, click here. For more information on the 1-Day Service Workshop, click here.
9:00-10:30
- Introduction
- What works, what doesn't & why
- Soft sell, smart sell
- Key areas to consider
- Question types and examples
Break ( 10:30-10:45 )
10:45-12:30
- How to maximize the incoming call
- How to qualify
- Do's & Don'ts
- Basic steps to incoming call
- Live demonstration by trainer
Lunch ( 12:30-1:30 )
1:30-3:00
- Guidelines to outbound call
- Understanding of customer responses
- Role-play and live demonstration of all types of calls
Break ( 3:00-3:15 )
3:15-4:30
- Missed service appointment
- Follow up of service repair order
- Confirmation of appointment
- Delinquent service customer
- Special order parts follow up
- Customer CSI call
- Service maintenance scheduling
To sign up for the 1-Day Service Workshop, click here. For more information on the 1-Day Service Workshop, click here.
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