Happy Clients
Boot Camp Attendees
BDCs Built
Appointments Set Annually
Service Revenue Annually
Gross Profit Annually

Proactive Dealer Solutions

Our full suite of automotive service offerings can be customized into a
program to meet the needs of your dealership.

Optimize My Dealership

Turnkey Onsite Solution
Our team of experienced Performance Coaches come onsite to your dealership and build your structure, processes and people.

Do It Myself

Software & Remote Coaching
We give you the tools & training to grow your business development initiative.

Staff My Dealership

Turnkey Recruiting
We do all the work to attract, recruit and hire a top performing team for your dealership.

Handle My Calls

Virtual BDC
We drive your service business by booking service appointments on your dealership’s behalf, allowing your team to focus on the customers in the drive.


Who We Are

Your Customer Experience Solution Center
Proactive Dealer Solutions has partnered with automotive manufacturers and dealers for more than 25 years. Together, we drive teams to higher levels of performance – fuelling profitability and growth with our technology, depth of resources, and industry expertise.
call center
Find and Train
The Right People
dealership consulting onsite
Build a
Winning Culture
Implement & Reinforce
Lead Management
Establish & Strengthen Core Business Development Processes

Services We Offer

We grow your dealership through people, process,
structure and technology.

Onsite Training & Consulting
Develop your team to sell & service more vehicles with immersive onsite training where employees can practice essential skills taught by a BDC Expert, and managers can review performance standards to provide real-time, ongoing coaching.
Digital Retailing Training & Consulting
Improve the digital retailing experience that your employees provide by ensuring it’s aligned with customer expectations and supported by internal tools and processes that work seamlessly together.
Virtual BDC for Service
We drive your service retention & profitability by booking service appointments on your dealership’s behalf.
Biz Dev University
The most extensive and interactive online business development training program for dealership teams.
BDC Central
Employee Performance & Training Platform to train, monitor, support & develop your staff so they can book more appointments & close more deals.
Caller CX
Fix and master the phones. Maximize all dealership calls by connecting and appointing more sales & service leads.
Hire qualified staff quickly. Top-performing dealerships require top-performing employees. We staff your open positions with the right people using our proprietary AI-driven interviewing and selection tool to build the perfect team for your dealership.
Skills Training & Performance Workshops
Hands-on training workshops that enable participants to master lead management practices and create stronger brand loyalty for your dealership.
Speech Analytics
Our Speech API leverages our years of experience in the industry, combining domain expertise, and Artificial Intelligence to help the automotive industry extract critical intelligence from customer calls.

What Impact Will Partnering with the BDC Experts have on your dealership?


“Most dealers don’t have a clue how many calls they are losing or why. This year, Proactive Dealer Solutions received a Rising Star award for CallerCX. Tracking and recording every inbound call made to the dealership, CallerCX identifies red flags in the call process and helps dealers repair those problems, down to which employees need phone training on what topics. AI-powered speech analytics and call abandon technology automatically scores calls for performance, lead quality, and missed opportunities in sales, service, or finance. We think this product is destined for growth.”

~ BRIAN PASCH  |  FOUNDER  |  PCG Companies and Brian Pasch Enterprises

“Today’s customer wants to have a stress-free buying experience. Proactive has helped us adapt to this changing environment and be the leader in our marketplace!”


“I had no idea such a turnkey solution existed in this space of automotive. Proactive helped us find the right people, train the people to succeed and even hold our people accountable in real time. Best decision we ever made!”

~ Ray Gould  |  Executive Director  |  Schumacher Automotive Group

“PDS has provided myself and the organization the tools, processes and training to build one of the largest and most successful BDCs in the country for both Sales and Service…”

~ Nathan Crocker | Business Development Director | Hendrick Automotive Group Consolidated BDC

“By working with PDS, we increased our sales business by 28% and our service by 24% simply by following their playbook of best practices. I'm proud to say this partnership has been beneficial and will continue to be ongoing!”

~ Howard Drake | Dealer | Casa Automotive Group

Approved Partner Of

Are you interested in success
or committed to it?

Speak with a BDC Expert on how we can help grow your sales and service business.

Ready To Take The Next Step?

- OR -