CallerCX is built to help dealers fix and master the phones. Every inbound call is automatically evaluated and scored through our Artificial Intelligence to coach staff on how to better handle the calls, and to notify managers of mishandled opportunities.
Our platform trains your staff how to properly handle those valuable inbound leads through the largest, online Phones Skills Training program.
A dealership loses one buyer every 25 calls and 1 service customer every 4 calls from lost calls and poor technique.
"Proactive Dealer Solutions CallerCX tool gives us insight on how well we're handling our inbound calls. The tool has made our dealership better on the phones with its online training and we are making every lead count with the missed opportunity alerts."
Dealer Principal, Planet Mitsubishi
"Our recent association with Proactive Dealer Solutions took our BDC to a whole new level of success. The in-house training, comprehensive software, and well defined metrics allowed us to increase our year over year sales by over 30%."
President, B & B Automotive, Inc.
"The results have been great and I'm applying more of what I learn every day. We saw our BDC appointments, and sales from those appointments grow 20% in December. I've been planning to write you all and let you know what I've learned has helped us and how I plan to implement even more changes!"
Business Development Manager, Hendrick Motors of Charlotte
"One of the first things Hendrick Automotive Group did was to bring in PDS to remake and guide our BDC. PDS was instrumental in helping us take a struggling dealership to #1 in the region."
General Manager, Hendrick Motors of Charlotte
"We increased our sales by 28% and service by 24% just by getting our staff certified on the BDC Training Network. And, with reinforcement training from the real-time coaching alerts, we've been able to keep our staff performing at this level."
General Manager, Courtesy Chevrolet - Louisville, KY
"BDC Central has taken our business development initiative to the next level by ensuring every lead is handled correctly and followed-up with. We could not live without the Coaching Alerts, Missed Opportunity Alerts and the ongoing support from our Success Manager."
Dealer Principal, Carl Black Automotive Group - Nashville, TN
"BDC Central allows us to run our business development initiative in real-time. Not only does it monitor and train our staff but alerts managers automatically of anything they need to take action on, so that all our customers receive exceptional customer service."
Director of Service, DeNooyer Chevrolet - Albany, NY
"BDC Central is like having your own virtual coach that manages your business development initiative. It has helped us take our under-performing BDC to another level. Our sales have increased from 150 to now over 300."
Managing Partner, Carl Black Chevy Buick GMC of Orlando - Orlando, FL
"We always wanted an in-house BDC but just didn't know how to do it. The team from Proactive helped us structure the room, find and train the right people and still, today, continue to help our BDC progress and grow. It's a turnkey solution!"
General Manager, Marine Chevrolet - Jacksonville, NC
Schedule a demo of Call Management Solution and see how we can help your
dealership fix & master the phones that result in more appointments.
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