Learn hands-on omni-channel service communication best practices and how to master Customer Experience
Retaining More Customers through a Powerful & Meaningful Customer Experience
In a world where customers are quickly won or lost based on their experience in trying to contact and conduct business, providing an exceptional experience at every touchpoint is critical. Our Service MasterClass program is three and a half days for service representatives and a weeklong workshop for mid-level managers. The program is designed on the foundation of proven tactics and skills that create a world-class experience where customers feel valued and loyalty increases. This intensive, highly interactive program bring both the "how" and the real world into the training room and emphasizes active skills training exercises and practical application.