Infuse your apps, websites and bots to make the most of the customer's voice
Proactive Dealer Solutions' Speech API leverages our years of experience in the industry, combining domain expertise, Artificial Intelligence (AI), Machine Learning, and Natural Language Processing (NLP) to help the automotive industry extract critical intelligence from customer calls.
Applications integrate with Proactive's Speech API using a combination of standard REST API interfaces and Webhooks to process call recordings and extract actionable results in near real time.
TOP USE CASES FOR SPEECH ANALYTICS
Sales and service coaching and training for inbound and outbound
Automated lead quality
Sentiment analysis and
customer experience metrics
agent phone skills
Failed call and
call abandonment identification
Call summaries and full transcript
PCI/SSN/PII detection and redaction - DSS Level 1 Certified
Predicting of likely
outcomes from a call
Topic and category identification
Automotive vendors, manufacturers and dealer groups leverage the Proactive Speech Analytics API to extract critical intelligence from sales and service calls into the dealership. Our API helps the automotive industry connect more calls, increase marketing ROI, train staff on skills and technique and convert more deals.
Proactive's AI-powered speech analytics is miles ahead of the competition.
We leverage and combine the best-in-class solutions
Our platform utilizes unsupervised machine and deep learning, natural language process, predictive intelligence, sentiment analysis and more built specifically to solve automotive industry problems.
SCORING & OUTCOME
Using the most sophisticated recurrent neural network speech technology and using machine learning, artificial intelligence and natural language processing, Proactive Dealer Solutions has taken millions of sales, service, parts and finance calls from across thousands of dealerships in North America and created a powerful speech analytics API that can provide comprehensive details on the call including call details, call attributes, customer and agent sentiment, and results of the call.
Some of our speech analytics insights:
Learn More About
Schedule a demo and see how AI-powered Speech Analytics to detect sales performance, lead quality and phone call abandonment metrics can benefit your business.
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