Virtual BDC For Service

We drive your service absorption & profitability by booking service appointments on your dealership’s behalf.

Outsource your call campaigns to us and receive focused, dedicated, and highly-trained specialists who manage your customer communications and improve retention and profitability for your dealership.

A Perfect Extension to your Service Drive

Our vBDC allows your dealership staff to spend more time with customers in the drive increasing profitability and CX.
Increase service business 15%
Increase customer retention
Drive service customer engagement and loyalty
Increase market share and maximize shop capacity
Improve response times /stop
the clocks
Streamline BDC follow-up without the cost of running a BDC

Our Partners

We help dealers build customer and brand loyalty through a service retention strategy that provides a great customer experience (CX)

See it In Action

Our Transparent Results

10%
Outbound Lead-to-Appt Rate
85%+
Show Rate
$205
Avg Revenue per RO
4X
Avg ROI

“With Proactive’s vBDC, we’re able to fully load our lanes without the cost of a BDC and have increased profitability and CSI”

~ David Kendrick, Service & Parts Director, Ron Westphal Chevrolet

“Great program. Proactive filled our drive with happy recall customers that will surely increase our CSI. Our team has more time to focus on customers in-store."

~ Andrew Long, General Manager, Bennett Chevrolet

“Working with Proactive Dealer Solutions' Virtual BDC for Service has made a significant difference to our business. Their team works with me on the customers and campaigns that I want to target and tailor to my monthly budget so that I can bring in the kind of appointments I need. We have seen a significant increase in maintenance retention and an ROI  dollars spent which has been pretty remarkable!"

~ Anthony Lockwood, COO, Motorcycles of Manchester

“I want to thank Proactive Dealer Solutions for another successful training session. What you do for our store is remarkable. The store’s MOJO always rises when the performance coaches are onsite! The motivation and training that they provide is outstanding as our appointments and sales always increase when they are in the store. I think the best compliment that I can offer is this: our managers look forward to their presence!”

~ Pete Ganis, Dealer, Alice Chevrolet

Service Tools We Support

But Don’t Just Take Our Word For It!

Outsource your call campaigns to us and receive focused, dedicated, and highly trained specialists who manage your customer communications and improve retention and profitability for your dealership.
Bush Case STudyGM Case STudy

Starting at $395/mo

Ready To Get Started?
To get started call (800) 486-9197 to talk with a BDC Expert
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1.800.265.1855
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