The leading BDC Training & Performance Tool

The only comprehensive end-to-end BDC solution for Sales and Service to TRAIN, MONITOR, SUPPORT and DEVELOP your staff, so they book more appointments and close more deals.

Our Partners

Transform your business today with the industry’s leading BDC management tool

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See what BDC Central can do for your business

“BDC Central has allowed us to increase our sales by 28% and service by 24% just by getting our staff certified on Biz Dev U. And, with reinforcement training from the real-time coaching alerts, we’ve been able to keep our staff performing at this level.”

~ Frank Moody, General Manager, Courtesy Chevrolet

"BDC Central allows us to run our business development initiative in real-time. Not only does it monitor and train our staff but alerts managers automatically of anything they need to take action on so that all our customers receive exceptional customer service."

~ Rick Finney, Director of Service, DeNooyer Chevrolet

"BDC Central has taken our business development initiative to the next level by ensuring every lead is handled correctly and followed-up with. We could not live without the Coaching Alerts, Missed Opportunity Alerts and the ongoing support from our Success Manager."

~ Jason Pappas, Executive GM Copeland Automotive

"BDC Central is like having your own virtual coach that manages your business development initiative. It has helped us take our under-performing BDC to another level. Our sales have increased from 150 to now over 300."

~ Omar Rodriguez, Managing Partner, Carl Black Chevy Buick GMC of Orlando

Is Your BDC or Business Development Initiative Underperforming?

Are your reps calling 100 customers?

Do they have the skills and confidence to build customer relationships?

Booking at least 8 sales or 40 service appointments per day?

Are they prepared to create and drive traffic on a daily basis?

Are your customer satisfaction scores where you want them to be?

Most BDCS Fail or Underperform Because of:

Lack of training

Lack of accountability

Lack of expectations

BDC Central optimizes your people, process and accountability, so they can:

Service More Leads

Set More Appointments

Close More Deals

A Complete CX Solution

Discover some of BDC Central’s Features:
Staff Activity & Performance Tracking
Agent Goal Setting & Tracking
Bonus Tracking
Internet Mystery Shops
Online University
Inbound Call Tracking
Call Monitoring & Scoring
Coaching Alerts
Missed Opportunity Alerts
Enterprise Reporting

BDC Tracker

You can’t manage what you can’t measure.

Automatically tracks and monitors staff’s activity and performance
Holds your team accountable and ensures they meet daily expectations
Easy to understand performance metrics makes it easy to effectively manage your team and keep them focused on booking appointments
Actionable Reports Available Anytime, Anywhere

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BDC Mentor

A Dedicated Success Manager is with you Every Step of the Way.

From onboarding, process implementation and reinforcement, to interpretation of metrics, identifying areas of opportunity, coaching the BDM and BDR’s, and ongoing evaluation, the Account Manager is a dealership’s personal coach each step of the way.

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Call Tracking & Monitoring

BDC Central uses Artificial Intelligence to automatically track, record and analyze every inbound call to:

Identify top performing lead sources so you can generate more of them
Monitor how well your staff is handling those expensive lead opportunities
Stop wasting money on advertising sources that don’t drive quality traffic
Save more deals with our Missed Opportunity alerts to managers

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Biz Dev University

Let Biz Dev U manage your training, so you can manage selling and servicing more vehicles. Biz Dev U is the most extensive online business development training program for automotive sales and service opportunities available today!

Curriculums and Certification for every role at the dealership
Sales & Service
Over 300+ modules and activities
On demand 24/7/365

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Internet Mystery Shop

Do you know what your employees are saying to your customers?

Improve client communication, increase appointment ratios and drive more traffic to your dealership by improving your staff’s technique.
Refine your Internet lead follow-up process
Evaluate and improve the effectiveness of your staff’s communication with clients
Our coaches provide your staff detailed feedback and coaching on areas of improvement

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Business Development Index

BDC Central’s Business Development Index (BDI) is the automotive industry’s standard for evaluating the performance of an organization’s business development initiative.

Your BDI is based on your P.A.S.T – Performance. Activity. Skill. Training.
What’s your BDI?

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We Play Well With Others

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