Our proprietary software generates a persona that is credible to dealership personnel – emulating actual customer behavior is critical to garnering proper measurement.
Mystery shops are implemented by employees who work in the automotive division of our contact centers as opposed to being conducted by third party mystery shoppers. This affords us the opportunity to train those conducting shops as employees instead of being limited to simply preparing independent evaluators.
Turnkey Shop Execution
Proactive Dealer Solutions takes pride in its stringent quality assurance processes and scheduling methods, ensuring professional and objective feedback for our clients. Every communication is automatically captured, logged timestamped, and scored according to your custom mystery shopping form.