What is BDC Central?

The first comprehensive end-to-end BDC solution for Sales and Service to TRAIN, MONITOR, SUPPORT and DEVELOP your staff, so they book more appointments and close more deals.

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Transform your business today with the industry’s leading BDC Management Tool.

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We disrupted the industry 25 years ago with the BDC concept, and we’re about to do it again.

See What BDC Central Can Do For your Business

IS YOUR BDC UNDERPERFORMING?

Are your reps calling 100 customers?
Booking at least 8 sales or 40 service appointments per day?
Do they have the skills and confidence to build customer relationships?
Are they prepared to create and drive traffic on a daily basis?

Most BDCs fail or
underperform because of:

Lack of training

Lack of accountability

Lack of expectations

BDC Central optimizes your people, process and accountability, so they can:

Service More Leads

Set More Appointments

Close More Deals

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Discover BDC Central’s Features:

Staff Activity & Performance Tracking
BDC & Sales Training Platform
Inbound Call Tracking
Call Monitoring & Scoring
Missed Opportunity Alerts
Internet Mystery Shops
Agent Goal Setting & Tracking
Coaching Alerts
Opportunity Finder
Bonus Tracking
Enterprise Reporting

BDC TRACKER

You can’t manage what you can’t measure.

Automatically tracks and monitors staff’s activity and performance
Holds your team accountable and ensures they meet daily expectations
Easy to understand performance metrics makes it easy to effectively manage your team and keep them focused on booking appointments
Actionable Reports Available Anytime, Anywhere

BUSINESS DEVELOPMENT INDEX

BDC Central’s Business Development Index (BDI) is the automotive industry’s standard for evaluating the performance of an organization’s business development initiative.

Your BDI is based on your P.A.S.T – Performance. Activity. Skill. Training.
What’s your BDI?

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BDC MENTOR

A Dedicated Success Manager is with you Every Step of the Way.

From onboarding, process implementation and reinforcement, to interpretation of metrics, identifying areas of opportunity, coaching the BDM and BDR’s, and ongoing evaluation, the Account Manager is a dealership’s personal coach each step of the way.

BDC Central is an automated coaching system that continues to develop important phone & Internet skills

CALL TRACKING & MONITORING

BDC Central automatically tracks, records and analyzes every inbound call, so you can:

Identify top performing lead sources so you can generate more of them
Monitor how well your staff is handling those expensive lead opportunities
Stop wasting money on advertising sources that don’t drive quality traffic
Identifies coaching opportunities and creates personalized learning plans to provide ongoing skill development
Sends text alerts to managers of mishandled opportunities so they can rescue more deals

INTERNET MYSTERY SHOP

Do you know what your employees are saying to your customers?

Improve client communication, increase appointment ratios and drive more traffic to your dealership by improving your staff’s technique.
Refine your Internet lead follow-up process
Evaluate and improve the effectiveness of your staff’s communication with clients
Our coaches provide your staff detailed feedback and coaching on areas of improvement

BDCTN - Interactive Training Network

The Most Comprehensive & Interactive BDC & Sales Training on the Planet

BDC TN is your virtual coach for training new and existing employees
We train your staff on Call Theory, Scripting, Objection Handling, Follow-Up and Lead Management
Develop a team of Sales and Service BDC Experts with the skills needed to drive more traffic to the dealership
Training available for all roles within the organization to successfully build a BDC culture

BDC Central. Process Driven Success.

Ready to take thenext step?

Give us a call today at1.800.265.1855