We are the BDC Experts. We disrupted the industry with our BDC concept 25 years ago and have since built over 4,000 BDCs across the US and Canada.
Move Beyond One-Size-Fits-All. Every BDC is unique, which means you need a customized program led by industry experts who understand the automotive market. Proactive Dealer Solutions provides the knowledge, experience, and applications to advance your dealership forward.
We work with clients to design and implement an onsite training and consulting solution to optimize their BDC. Develop your team with immersive, hands-on training where employees can practice essential skills taught by a BDC Expert, and managers can review performance standards to provide real-time, ongoing coaching.
Customers expect more from interactions today and keeping pace requires experience innovation. PDS understands the evolving needs of customers and elevate the caller’s experience in every inbound and outbound interaction.
Leave the staffing, training, quality control, and day-to-day customer outreach and follow-up calls to us. PDS has the experience, people, processes, and most importantly, passion, to be your virtual business development center, positively representing your brand while providing your callers with outstanding experiences.
We examine current processes and structure, and then put together a roadmap that builds on what’s working and addresses what’s missing to optimize your BDC. Our complete solution for BDCs will help you monitor performance and equip employees with essential skills to deliver outstanding customer experiences at every interaction. Build a workforce that is transparent, competent, and engaged with the right knowledge, tools, and training.Learn More →
Biz Dev Boot Camp is an intensive, highly interactive, Train-the-Trainer program that combines customer experience principles with practical application and hands-on-learning to optimize your BDC. The training is designed using methods for how today’s audiences prefer to learn and provides participants with a toolkit of resources to master new skills and sustain the learning. Facilitated by experienced automotive business development leaders, this workshop produces results for attendees that thrive on face-to-face collaboration and skills practice.