For Dealers

Proactive Dealer Solutions enables dealers to better communicate and engage with customers at every touchpoint - online, over the phone and in-dealership.

Our formula for success is the ideal mix of best practices, industry experience, and advanced technology.

Utilize our free training and resources to optimize your dealership on your own or let us build a customized program that’s right for you from our full suite of customer experience solutions built for automotive.
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Our Dealer Group Partners

How Proactive Dealer Solutions Has Helped Dealers For Nearly 20 Years

Find and Train the Right People

We combine powerful technology with dedicated Hiring Specialists to staff dealerships with the right people for the right roles.
From there, we apply a “right tools, right training” methodology so that dealers can coach and develop employees using a strength-based approach combined with our resources and best practices.

Shape a Thriving Service Culture

We build cultures around doing what’s right for the customer.
A customer-centric culture can only happen when dealers have an employee-centric culture. We help dealers shape and promote a culture of openness and collaboration, introduce new ways to evolve communication, and make important changes to improve people and processes.

Optimize Lead Management

We help optimize lead management for dealerships to generate revenue at a faster rate and with a better overall experience for the customer.
As the buyer’s journey becomes increasingly complex, in order to convert leads into buyers, dealers need a comprehensive lead management process in place.

Drive Business Development Center Performance Improvement Strategies

We are the customer experience blueprint for dealers.
Customer expectations are speeding towards fully-personalized, seamless experiences with the brands they interact with. We understand the evolving needs of buyers and help dealerships elevate the customer experience in every interaction with their BDC.
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Services We Offer

We grow your dealership through people, process,
structure and technology.

Onsite Training & Consulting
Develop your team to sell & service more vehicles with immersive onsite training where employees can practice essential skills taught by a BDC Expert, and managers can review performance standards to provide real-time, ongoing coaching.
Digital Retailing Training & Consulting
Improve the digital retailing experience that your employees provide by ensuring it’s aligned with customer expectations and supported by internal tools and processes that work seamlessly together.
Virtual BDC for Service
We drive your service retention & profitability by booking service appointments on your dealership’s behalf.
Biz Dev University
The most extensive and interactive online business development training program for dealership teams.
BDC Central
Employee Performance & Training Platform to train, monitor, support & develop your staff so they can book more appointments & close more deals.
Caller CX
Fix and master the phones. Maximize all dealership calls by connecting and appointing more sales & service leads.
Recruiting
Hire qualified staff quickly. Top-performing dealerships require top-performing employees. We staff your open positions with the right people using our proprietary AI-driven interviewing and selection tool to build the perfect team for your dealership.
Skills Training & Performance Workshops
Hands-on training workshops that enable participants to master lead management practices and create stronger brand loyalty for your dealership.
Speech Analytics
Our Speech API leverages our years of experience in the industry, combining domain expertise, and Artificial Intelligence to help the automotive industry extract critical intelligence from customer calls.

Here's What Others Have To Say

Frank Zambito General Manager Basil Ford Testimonial Basil Automotive Group

“Not only did Proactive Dealer Solutions change the way we approach the BDC department, but really our whole approach to the sales and service process to deliver the best customer experience we can.”

~ Frank Zambito  |  General Manager  |  Basil Ford
Billie Nimnicht Dealer Operator Nimnicht Chevrolet Nimnicht Buick GMC

“We've had a long partnership with Proactive DealerSolutions. We're always in constant need of training due to growth. We realize to make money we need to spend money. Our investments bring success every month.”

~ Billie Nimnicht III | Dealer/Operator | Nimnicht Chevrolet and Nimnicht Buick GMC
Omar Rodriguez Manager Partner Carl Black Chevrolet Buick GMC of Orlando

“In fewer than six months Proactive has helped us take our under-performing BDC to a whole new level. We were selling 150 per month on average and now it's over300 per month in sales!”

~ Omar Rodriguez | Managing Partner | Carl Black Chevrolet Buick GMC of Orlando
Howard Drake Dealer Casa Automotive Group

“By working with PDS, we increased our sales business by 28% and our service by 24% simply by following their playbook of best practices. I'm proud to say this partnership has been beneficial and will continue to be ongoing!”

~ Howard Drake | Dealer | Casa Automotive Group

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