Don't Take Our Word For It! Hear From Our Clients...

CLient Testimonials

  • "PDS trained us to be numbers focused. Once you know what numbers you need to hit you have to execute to the numbers. Last month our BDC accounted for over 50% of sales. Next month we want 60%. It's about people, process and performance."

    Jackie LynchGM Nimnicht Buick GMC
    Jacksonville, FL

  • “We knew we had made the right choice with Proactive Dealer Solutions when our Performance Coach (our Trainer from PDS) took a challenging T.O. in the showroom and closed the deal himself. Proactive's team is focused, professional and excellent at what they do. We have increased our efficiency using PDS's user-friendly software that highlights our successes and opportunities and gives us relevant metrics. PDS process tracks the BDC's progress hourly keeping the team motivated and competitive with each other. Because of our partnership with Proactive we are selling more cars, scheduling more service appointments and increasing customer retention.”

    Michael HoopesGM Marine Chevrolet and Cadillac
    Jacksonville, NC

  • “There is an endless list of opportunities coming at us. If we don't have some way of catching these within our dealerships these opportunities are going to spill out everywhere...it's what needs to happen to ensure we do the right quality job every single time. We asked Proactive Dealer Solutions to get us in the game.”

    Mike BowsherDealer Principle Carl Black Automotive Group

  • “In only four month's of having a Service BDC with help from Proactive Dealer Solutions we have increased our Retention on Service Smarts Online by 6%, increased our Shop Hours by 100 per week, my Advisors have more quality time to spend with the customer in the drive, our CSI scores have increased and we're now scoring over 90 consistently on our General Motors Service BDC Assessment.”

    Rick FinneyDirector of Service DeNooyer Chevrolet

  • “Every Sales Manager, Service Manager, BDC / Internet Manager and BDC Agents must go through the BDC Boot Camp!”

    Bob CarrGeneral Manager Burns Buick GMC

  • “I just wanted to drop you a note to let you know how pleased we are with the job that you and the rest of the team have done for our dealership. Under your guidance, we have started and maintained an in-house BDC for the last three months. We have a much better handle on our phone, lot, and Internet traffic, and our follow-up process has improved exponentially. As a result of this improved awareness and follow-up, we have steady traffic in the dealership with several solid appointments every day. And, as you already know, those solid appointments are resulting in increased sales at our dealership. Thanks to all of your help, we had the best overall sales month in July we have had in several years. [Our Performance Coach] has done a wonderful job during his visits. He has given us invaluable knowledge and training and I know we wouldn’t be at the stage we are with the BDC if it weren’t for him. [Our Account Manager] has also done a great job of keeping us on track between [the Performance Coaches] visits and has helped us tweak our processes when we have had questions about things we can improve on.”

    “Overall, you have all done a fantastic job, and I want to thank all of you for your hard work.”

    Suzanne Moses PersingerGeneral Sales Manager - Moses Cadillac Buick GMC, Inc.

  • "What I found to be most rewarding in class was the fact that I made a lot of live phone calls and scheduled a lot of appointments from training for the dealership…by the time I got back to the store 4 cars had already been sold and more to come!"

    Michelle HoldrenSheehy Lexus

  • "We would not be where we are without our partnership with PDS. I was very skeptical at first, but once we adopted PDS' turnkey program, that's when we started to see massive growth and success. I have been Dealer of the Year in 2015 and again in 2016 and I believe my BDC has been a big part in that success."

    Woody WoodringOwner/Dealer Woody Buick GMC

  • "We’re with Proactive Dealer Solutions. I thought we’d have them come in, pay them a bunch of money, and then go on their maintenance program, where we would have phone consultations. But with turnover, there’s constant training. They’re in our stores every month. It’s a big expense but that’s in a nutshell. You have to know when to spend money to make money. Where a lot of dealers make a mistake is that they’re scared to invest in success. I could have pulled the plug. Until everything fell in place—and we had Proactive in here training us—but we didn’t have the right people and the right understanding and the right know-how. It was costing me way more than it was benefiting me for a long while. But I saw the potential and I stuck with it."

    Billie Nimnicht IIIDealer/Operator - Nimnicht Chevrolet and Nimnicht Buick GMC
    from an Interview with Digital Dealer

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