Automotive Speech Analytics

AI-powered Call Insights for the Automotive Industry

See It In Action

Infuse your apps, websites and bots to make the most of the customer's voice

Proactive Dealer Solutions' Speech API leverages our years of experience in the industry, combining domain expertise, Artificial Intelligence (AI), Machine Learning, and Natural Language Processing (NLP) to help the automotive industry extract critical intelligence from customer calls, all via a standard API that can be setup in minutes.

Developers

Applications integrate with Proactive's Speech API using a combination of standard REST API interfaces and Webhooks to process call recordings and extract actionable results in near real time.

"I have been working with Proactive Dealer Solutions and their AI powered speech analytics API. I can say that our team at Callsource has found their speech engine and predictive model accuracy to be the best we have seen in the automotive industry. Their API is fast and responsive and their team is as well."

~ Jason Scinocca, CTO, Callsource

Proactive's AI-powered speech analytics is miles ahead of the competition.

We leverage and combine the best-in-class solutions

Our platform utilizes unsupervised machine and deep learning, natural language process, predictive intelligence, sentiment analysis and more built specifically to solve automotive industry problems.

Top Use Cases for Speech Analytics

Automotive vendors, digital agencies, dealer groups and manufacturers leverage the Proactive Speech Analytics API to extract critical intelligence from sales and service calls into the dealership. Our API helps the automotive industry connect more calls, increase marketing ROI, train staff on skills and technique and convert more deals.
Connect vehicle campaigns to revenue
Understand the car buying experience
Maximize call conversions
Lower pay-per-appointment acquisition cost
Optimize advertising ROI
Save lost opportunities

Some of The Cool Stuff We Can Do

Call classification
Automated lead quality and scoring
Sentiment analysis and customer experience metrics
Topic and category identification
Missed opportunity, save-a-deal alerts
Sales and service coaching and training for inbound and outbound
Failed call and call abandonment identification
Scoring of agent phone skills
Predicting of likely outcomes from a call
Call summaries and full transcript
PCI/SSN/PII detection and redaction - DSS Level 1 Certified
Speaker identification

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Ready To Take The Next Step?

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